Privacy Policy

This Privacy Policy explains how Ice House Properties(“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website and request or complete a booking. By using this site you agree to the practices described here.

Information we collect

We collect only what we need to respond to you and manage a stay:

• Contact and booking details you provide — your name, email address, phone number, requested dates, guest and pet counts, and any message you send us.
• Communication preferences — whether you have consented to receive text messages from us.
• Basic technical data — standard server logs (such as IP address and browser type) generated when you visit the site, used to keep the service secure and working.

We do not knowingly collect information from anyone under 18, and we do not request sensitive personal information.

How we use your information

We use the information you provide only to:

• respond to your inquiries and process booking requests;
• send booking confirmations, check-in details, and updates about your stay by email and — where you have opted in — by text message;
• keep records of completed transactions; and
• operate, secure, and improve the website.

We do not use your information for advertising, and we do not sell it.

Text messaging (SMS)

If you check the box to opt in, we may send you text messages related to your reservation — booking confirmations, check-in details, and stay updates. Opting in is not a condition of booking, and you can still communicate with us by email if you prefer.

• Message frequency varies based on your reservation activity.
• Message and data rates may apply.
• You can cancel at any time by replying STOP. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties, except with the messaging provider that transmits the messages on our behalf, solely to deliver them.

Service providers

We rely on a small number of vendors to run the site and communicate with you — for example, our website host, our email provider, and our text-message provider. These providers process your information only to perform their services for us and are bound to protect it. We do not share your information with any other third parties except when required by law.

Data retention and security

We keep your information for as long as needed to manage your stay and to retain records of completed transactions as required. We use reasonable technical and organizational measures to protect it, and we store credentials and sensitive settings in encrypted form.

Your choices

You may ask us to access, correct, or delete your personal information at any time, and we will do so except where we are required to retain records of completed transactions. To opt out of text messages, reply STOP. To make any other request, contact us using the details below.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above.

Contact us

Questions about this policy or your information? Reach us through our contact page.